DesktopResponse 3.0a enhancements:

• Major revision to geo-location database.
• Improved accuracy of location information.
• Updated IPtoNet database.
• Database performance improvements.
• Reporting performance improvements.
• Improved reporting filter usage.
• Support of date range reporting.

DesktopResponse 2.2e enhancements:

• Security enhancements to the HTTP web engine.
• World view map now reports by each US state.
• Drilldown reports now include any predefined filters in the final report.
• Supports multiple DesktopResponse engines with a single IP/Location database.
• Reduced memory usage.
• Report selection now supports from-to date selections as well as relative time period selections.
• Performance improvements for high volume transactions.
• Supports dynamic brand support for OEM branding.

DesktopResponse 1.5d enhancements:

• Updated database for improved accuracy and performance
• Security option to prevent traces to hosting provider private IP address

DesktopResponse is an easy-to-use web page monitoring application that reports the end user experience by measuring the actual response time directly from the user desktop computer without the need to deploy any software at the user location.  DesktopResponse reports the service level information to the DesktopResponse reporting server in real-time allowing support organizations to proactively manage the service levels delivered to customers.

DesktopResponse Benefits:

• Provides real-time global view of Web service delivery, with flexible drill-down reporting
• Allows support organizations to proactively manage the service levels delivered to customers

DesktopResponse v1 Features:

• Fast deployment, no agent technology to deploy
• Measure any number of Web applications anywhere in the world
• Provides accurate user service levels measured directly from the customers desktop
• Real-time reporting of service levels enables proactive support before a customer complains:

  • Service level by application to improve problem resolution
  • Service level by geo-location, Country, City and State
  • Service level by network carrier; identify problem source and ownership
  • Service level by customer quickly identifies last mile infrastructure issues

• Threshold management to provide automatic alerts to unacceptable customer levels
• End-to-end route testing when service levels are below critical or warning thresholds

To upgrade your DesktopResponse license please contact Sales.