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THE PROBLEM: Being able to tell your customer or web site visitor that the problem is not at your end, but somewhere out on the Internet is often just not good enough. While some may take you at your word, others may demand a better explanation. How do you provide the proof they are looking for?
THE SOLUTION: Whenever a threshold is broken, DesktopResponse can be configured to automatically run a trace from the server to the remote user destination. The results of the trace route are logged in a 'Trace Report.' Traces are conducted using either VisualRoute Server or DesktopPerspective (licensed separately.)
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Detailed trace information for each entry in the Trace Report (accessed by clicking on the date/time stamp) provides the necessary data to pinpoint the exact cause of connection degradation. Now, last mile problems are easy to see and document.
KEY FEATURES:
- Real-time reporting of application response times, true service level measures
- Fast deployment, agentless technology
- Global views with easy drill down for detailed analysis
- Identifies the city/state and country location of each visitor
- Identifies the ASN and Network Carrier used by each visitor
- Automated alerts of service delivery problems
- Web-based reports with customizable filters
- Monitor multiple web sites or applications
- Automated trace route capture
