THE PROBLEM: Knowing whether your users are getting good performance when they are spread across the globe each with a unique operating environment is a daunting task. Not understanding how geography, network carrier or even time of day impacts the user experience of your web applications can drastically impact the time it takes you to resolve service level problems. THE SOLUTION: DesktopResponse's light-weight, non-intrusive approach to monitoring actual users visiting your web applications allows you to view application response time by business group, application, URL, threshold, geographic location and network (ASN or carrier). Now you can easily answer the who, what, when, where and why of problems impacting your users. DesktopResponse identifies the city/state and country location of each visitor Knowing where your customers are located is key information for customer demographics and service delivery monitoring. Customer locations are identified in a global view and summarized by city/state and country. Seeing where your customers are located as they view your pages or access your web applications helps determine how widespread a problem is.

DesktopResponse identifies the ASN and Network Carrier Used by each visitor
Understanding service levels by the customer's ISP is a crucial step in understand the impact of the customer's last mile connectivity issues. DesktopResponse reports the service level data by network AS Number (ASN) and associated Network Carrier. This allows technical support personnel to quickly identify poor service levels and the responsible service provider.

DesktopResponse monitors multiple web sites or applications
Implementation takes place in the web page itself, which allows any number of web pages from one or more web servers to be instrumented for reporting in a single DesktopResponse server. Once implemented, each time a customer visits the page, application response time measurements are reported to a DesktopResponse server which can be located anywhere and does not have to be located near the web application(s) being measured. Now, reporting by business group or application makes tracking the user experience a snap.

KEY FEATURES:

• Real-time reporting of application response times, true service level measure
• Fast deployment, agentless technology
• Global views with easy drill down for detailed analysis
• Identifies the city/state and country location of each visitor
• Identifies the ASN and Network Carrier used by each visitor
• Automated alerts of service delivery problems
• Web-based reports with customizable filters
• Monitor multiple web sites or applications
• Automated trace route capture